Kayako Classic: A Mobile Solution for Customer Service on the Go
Kayako Classic is an Android app developed by Kayako Support Systems Pvt Ltd. It falls under the category of Business & Productivity and is available for free. This app allows agents and managers to stay connected to their Kayako Helpdesk, ensuring that great customer service can continue even when they are out of the office.
With Kayako Classic, users can access all their departments and tickets, reply to tickets, update ticket fields, and add notes. The app also supports viewing custom fields and file attachments, as well as ticket time tracking. Users can star tickets for quick reference and take advantage of offline caching to view fetched tickets even when they are offline.
One of the key features of Kayako Classic is its search functionality, which allows users to search for tickets across the helpdesk. The app also provides one-tap access to saved searches (filters) and supports ticket macros to expedite ticket management.
Kayako Classic has been rebuilt from the ground up to prioritize speed and usability, offering a cleaner and clearer look. It requires Kayako 4.60 or later to function properly.
Overall, Kayako Classic is a reliable and efficient mobile solution for customer service professionals who need to stay connected and provide top-notch support to their customers even when they are on the go.
